Return Policy

Returns & Exchanges Policy

At Flesh & Lace Co., every single piece of armor is custom printed, stitched, and crafted specifically for you the moment you place your order. Because we operate as a sustainable, made-to-order design house to reduce fashion waste, we do not offer cash refunds or cancellations once production begins. However, your confidence and fit are our highest priorities. We stand firmly behind our craftsmanship with our Sovereignty Fit Guarantee.

Swimwear & Intimate Apparel — All Sales Final

For hygiene and safety reasons, all swimwear and intimate apparel items are final sale and are not eligible for exchanges or replacements of any kind, except in the case of a verified manufacturing defect or incorrect item shipped. Please refer to our size guide carefully before ordering these items.

The Sovereignty Fit Guarantee: Size Exchanges

If your non-swimwear, non-intimate garment does not fit exactly how you want it to, we will happily exchange it for a different size of the exact same item within 14 days of your delivery date.

No return shipping required. Because we are a made-to-order brand and cannot resell worn garments, we do not ask you to ship your original item back. Simply keep it, gift it, or donate it — we will send your correct size directly to you.

To qualify for a size exchange:

  • Items must have been worn only to try on for fit — unwashed, unaltered, and free of stains, pet hair, odors, or makeup.

  • You must initiate the exchange process within 14 calendar days of the tracking number showing "Delivered."

  • Exchanges are for size only — same item, different size. Style swaps are not eligible.

To start a size exchange, please email our support team at fleshandlaceco@gmail.com with your Order Number and the new size you require.

Damaged, Defective, or Incorrect Items

We take immense pride in our quality control, but human errors can happen during the creation and transit of your custom pieces. If your item arrives damaged, defective, or with a printing or embroidery error, we will fully cover a brand-new replacement at zero cost to you.

To initiate a replacement claim:

  • You must notify us via email within 7 days of your tracking number showing "Delivered."

  • Your email must include your Order Number and the name of the affected item.

  • You must attach a clear, high-resolution photo showing the defect or damage, with the garment laid out flat on a well-lit surface.

Once our team verifies the issue with our production house, we will immediately initiate a rush-shipped replacement.

Please note: Minor color variations due to digital monitor settings or normal placement tolerances inherent to custom textile printing do not qualify as structural manufacturer defects.

Chargebacks and Friendly Fraud

We are a small, dedicated independent brand, and we protect our store's digital health fiercely.

  • By checking the box at checkout, you legally agree to this made-to-order Exchange Policy.

  • Any unauthorized chargebacks filed under false pretenses (such as claiming an item was not received when tracking proves delivery or filing "unauthorized fraud" after communicating with support) will be aggressively disputed with our banking network using your digital signature, IP address, and checkout logs as evidence.